Remote Case Manager - Reimbursement Support

World Courier; Canada; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Cencora, via Innomar Strategies Canada, is seeking a Case Manager to support reimbursement processes across patient and provider workflows in Canada. The role focuses on timely, accurate handling of coverage-related requests and documentation.

You will coordinate benefits documentation, resolve routine issues, maintain case records, monitor trends, and collaborate with internal and external partners to ensure service continuity.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years experience in reimbursement support, patient services, or related healthcare operations.
• Certification in reimbursement support or related areas preferred.

Responsibilities

• Coordinates benefits-related documentation, case updates, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Communication skills

Attention to detail

Case coordination

Healthcare support

Education

High School Diploma/GED

Tools

CRM systems

Job description

Cencora, via Innomar Strategies Canada, is seeking a Case Manager to support reimbursement processes across patient and provider workflows in Canada. The role focuses on timely, accurate handling of coverage-related requests and documentation.

You will coordinate benefits documentation, resolve routine issues, maintain case records, monitor trends, and collaborate with internal and external partners to ensure service continuity.