Pharma Reimbursement & Access Specialist

Cencora; Alberta; On-site; CAD 40,000 - 67,000; Full time

Job summary

Cencora in Canada seeks a Caseworker to support patient and provider programs within our Innomar Strategies unit. You will manage cases, conduct outbound calls, and coordinate with healthcare partners to resolve access and funding issues.

The role emphasizes adherence to processes, data entry, and collaboration with managers and colleagues across programs. Fluency in French/English is an asset; Microsoft Office proficiency is required.

Qualifications

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Bilingual (French/ English) an asset.
• Ability to multitask.
• Attention to detail.
• Strong Problem solving skills.
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel and Outlook.

Responsibilities

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• All patient programs are based on casework methods and include a significant amount of out-bound calls.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments
• The Caseworker will also be assigned other duties and tasks as required from time to time

Skills

Pharma knowledge

Analytical skills

Communication skills

Microsoft Office

Multitasking

Attention to detail

Education

Associate degree

Customer service experience

Bilingual (French/English) asset

Word/Excel/Outlook proficiency

Tools

Word/Excel/Outlook

Job description

Cencora in Canada seeks a Caseworker to support patient and provider programs within our Innomar Strategies unit. You will manage cases, conduct outbound calls, and coordinate with healthcare partners to resolve access and funding issues.

The role emphasizes adherence to processes, data entry, and collaboration with managers and colleagues across programs. Fluency in French/English is an asset; Microsoft Office proficiency is required.