Spécialiste Remboursement Santé – Accès Patient

Cencora; Yukon; On-site; CAD 42,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Paid parental leave

Professional development

Job summary

Cencora in Canada is seeking a reimbursement support specialist to enable timely, accurate handling of coverage requests within patient services and provider support workflows. You will coordinate documentation, follow-ups, and communications to move cases forward and reduce delays.

You will maintain accurate records, monitor trends, and work with internal and external partners to ensure service continuity and accessibility of reimbursement services.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Reimbursement support

Patient services

Customer operations

Education

High School Diploma/GED

Job description

Cencora in Canada is seeking a reimbursement support specialist to enable timely, accurate handling of coverage requests within patient services and provider support workflows. You will coordinate documentation, follow-ups, and communications to move cases forward and reduce delays.

You will maintain accurate records, monitor trends, and work with internal and external partners to ensure service continuity and accessibility of reimbursement services.