Remote Caseworker: Reimbursement & Patient Support (12 mo)

World Courier; Canada; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Cencora is seeking a Caseworker to support reimbursement processes within Canada from a remote location. The role focuses on coordinating benefits documentation, advancing case progression, and resolving routine reimbursement issues to improve access-related outcomes.

Ideal candidates will have 2+ years in reimbursement or patient services, with strong attention to detail and cross-functional collaboration. This is a 12-month contract; apply today via [e-mail].

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field.
• Familiarity with reimbursement workflows and regulatory considerations.
• Certification in reimbursement support, patient access, customer support, service management, or process improvement preferred.

Responsibilities

• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility and reporting readiness.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements and workflow updates to strengthen reimbursement support services.

Skills

Reimbursement support

Patient services

Case coordination

Customer operations

Claims support

Education

High School Diploma/GED

Job description

Cencora is seeking a Caseworker to support reimbursement processes within Canada from a remote location. The role focuses on coordinating benefits documentation, advancing case progression, and resolving routine reimbursement issues to improve access-related outcomes.

Ideal candidates will have 2+ years in reimbursement or patient services, with strong attention to detail and cross-functional collaboration. This is a 12-month contract; apply today via [e-mail].