Healthcare Reimbursement Case Specialist

Cencora; Quebec; On-site; CAD 48,000 - 76,000; Full time

Benefits offered by this job

Inclusive culture

Medical, dental, and vision care

Wellness and family support benefits

Training programs and mentorship

Job summary

Cencora is seeking a reimbursement support professional to help ensure timely, accurate handling of coverage requests within patient support workflows.

You will coordinate benefits documentation, monitor trends, resolve routine issues, and maintain complete case records to support operations and reporting. Collaboration with stakeholders is key for successful case resolution and continuous improvement.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience in reimbursement support or related field.
• Certification in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Skills

Reimbursement support experience

Customer operations

Education

High School Diploma/GED or equivalent experience

Job description

Cencora is seeking a reimbursement support professional to help ensure timely, accurate handling of coverage requests within patient support workflows.

You will coordinate benefits documentation, monitor trends, resolve routine issues, and maintain complete case records to support operations and reporting. Collaboration with stakeholders is key for successful case resolution and continuous improvement.