Remote Bilingual Customer & Tech Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Technical Support Representative in the Metro Vancouver area. The role includes handling customer inquiries and issues, using a call flow guide to assist customers, and documenting information in databases. Candidates must be fluent in English and French, have a high school diploma or GED, and previous customer service experience. An ideal candidate will work from home with a distraction-free environment. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

Performance-based incentives and bonuses

Paid training

Comprehensive benefits package

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote work.
• High-speed internet and smartphone.

Responsibilities

• Handle customer inquiries and issues through calls or internet communication.
• Use call flow guide to assist customers and resolve problems.
• Track and document information in databases.

Skills

Fluent in written and spoken English and French

Excellent customer service skills

Strong computer navigation skills

Education

High school diploma or GED

Tools

iOS and/or macOS familiarity

Job description

A leading customer service company is seeking a Technical Support Representative in the Metro Vancouver area. The role includes handling customer inquiries and issues, using a call flow guide to assist customers, and documenting information in databases. Candidates must be fluent in English and French, have a high school diploma or GED, and previous customer service experience. An ideal candidate will work from home with a distraction-free environment. Competitive salary and comprehensive benefits offered.