Relationship-Driven Personal Banker

The Toronto-Dominion Bank (Canada); Niagara Falls; On-site; CAD 44,000 - 59,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is hiring a Personal Banking Associate for its Niagara Falls branch. You will guide customers through banking solutions, support everyday transactions, and promote digital banking adoption, while maintaining high service standards.

Ideal candidates have a high school diploma and 1+ years of experience, with IFC within 90 days. Proficiency in MS Office and branch software is expected, plus strong communication and organization skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification within 90 days of start date.
• Proficiency in MS Office (Word, Excel and Outlook), branch software and internet.
• Strong administration, organizational, planning and time management skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

Customer service

Communication

Time management

Administration

Organizational skills

Education

High School diploma

Post-Secondary degree preferred

Investment Funds Canada (IFC) within 90 days

Tools

MS Office (Word, Excel, Outlook)

Branch software

Internet

Job description

The Toronto-Dominion Bank (Canada) is hiring a Personal Banking Associate for its Niagara Falls branch. You will guide customers through banking solutions, support everyday transactions, and promote digital banking adoption, while maintaining high service standards.

Ideal candidates have a high school diploma and 1+ years of experience, with IFC within 90 days. Proficiency in MS Office and branch software is expected, plus strong communication and organization skills.