Personal Banking Advisor

TD; Niagara Falls; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate in Niagara Falls, Ontario, to help customers with accounts, banking solutions, and referrals to the right staff. You will promote digital banking adoption and provide excellent service in a branch environment.

The role requires a high school diploma or 1+ years of experience, with IFC certification within 90 days. Proficiency in MS Office and branch software is expected, plus strong communication and organization skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

Education

Post-Secondary degree preferred

IFC certification

High School diploma

Strong communication skills

Time management

Independent/self-starter

Tools

MS Office

Branch software

Job description

TD Canada Trust is seeking a Personal Banking Associate in Niagara Falls, Ontario, to help customers with accounts, banking solutions, and referrals to the right staff. You will promote digital banking adoption and provide excellent service in a branch environment.

The role requires a high school diploma or 1+ years of experience, with IFC certification within 90 days. Proficiency in MS Office and branch software is expected, plus strong communication and organization skills.