Personal Banker: Your Trusted Financial Guide

The Toronto-Dominion Bank (Canada); Drummondville; On-site; CAD 51,000 - 71,000; Full time

Job summary

TD Canada Trust - a leading regional banking hub - is seeking a Personal Banker to help customers achieve their financial goals with tailored advice on investments and credit products. You will engage clients with thoughtful questions, promote banking solutions, and deliver high-quality service in a fast-paced branch environment.

Ideal candidates bring a high school diploma, IFIC completion, and relevant experience, with CFSA completed within 12 months.

Qualifications

• High school diploma and/or 1 year of relevant experience.
• Post-Secondary or Undergraduate degree in related field is an asset.
• Completion of IFIC or equivalent required.
• CFSA must be completed within 12 months, if hired.
• Real estate secured lending and/or investment experience an asset.
• Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment.
• Proficiency in software tools including MS Office, and internet application.
• Tactful communicator able to exchange ideas and customer information in a concise and logical way.
• A self-initiator with strong organizational, planning and time management skills.

Responsibilities

• Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions.
• By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships.
• Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy.
• Act as a point of contact for the frontline staff in handling customer problems.
• Maintain professional space in common areas as per marketing and regulatory guidelines.
• Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals.
• Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization.
• Strive to achieve and improve service level agreements and productivity targets.
• Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions.
• Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently

Skills

Customer service

Financial advice

Investments

Regulatory knowledge

MS Office

Communication

Education

High school diploma

Post-secondary degree

IFIC

CFSA

Tools

MS Office

Job description

TD Canada Trust - a leading regional banking hub - is seeking a Personal Banker to help customers achieve their financial goals with tailored advice on investments and credit products. You will engage clients with thoughtful questions, promote banking solutions, and deliver high-quality service in a fast-paced branch environment.

Ideal candidates bring a high school diploma, IFIC completion, and relevant experience, with CFSA completed within 12 months.