Banking Client Experience Specialist

The Toronto-Dominion Bank (Canada); Niagara Falls; On-site; CAD 30,000 - 37,000; Full time

Job summary

The Toronto-Dominion Bank (Canada) is hiring a Customer Experience Associate in Niagara Falls, ON. The role focuses on delivering outstanding customer service, processing financial transactions, and guiding clients to the right banking solutions.

You’ll support colleagues and strive for operational excellence in a fast-paced branch environment. Qualifications include a high school diploma and strong communication skills.

Qualifications

• High School diploma or equivalent; relevant customer-facing experience is a plus.
• Strong communication and interpersonal skills for diverse customers.
• Proficiency with MS Office and basic computer literacy.

Responsibilities

• Process everyday banking transactions accurately following procedures.
• Identify customer needs and recommend suitable banking solutions.
• Respond to inquiries and resolve issues using standard processes.
• Meet assigned goals by promoting products and completing tasks efficiently.
• Engage with customers to explain banking steps clearly and professionally.
• Support a positive, inclusive team environment and participate in personal development.
• Keep teammates informed about routine activities and status updates.
• Suggest operational improvements to enhance customer experiences.

Skills

Customer service

Communication

MS Office

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office (Word, Excel, Outlook)

Job description

The Toronto-Dominion Bank (Canada) is hiring a Customer Experience Associate in Niagara Falls, ON. The role focuses on delivering outstanding customer service, processing financial transactions, and guiding clients to the right banking solutions.

You’ll support colleagues and strive for operational excellence in a fast-paced branch environment. Qualifications include a high school diploma and strong communication skills.