Branch Banking Specialist

The Toronto-Dominion Bank (Canada); Laval (administrative region); On-site; CAD 46,000 - 61,000; Full time

Job summary

The Toronto-Dominion Bank in Laval, QC is seeking a Personal Banking Associate to guide customers to the right staff for banking needs, including new accounts and investment advice. You will engage clients, promote digital banking, and support frontline staff with cash and non-cash transactions.

Applicants should have a high school diploma or equivalent, and 1+ years of relevant experience; post-secondary education is preferred. Proficiency in MS Office and branch software is required.

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Post-secondary or Undergraduate degree preferred
• Proficiency in MS Office (Word, Excel, Outlook) and branch software
• Knowledge of banking solutions and processes to advise customers
• Strong administration, organizational, planning and time management skills
• Strong communicator with customer experience skills

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

Customer service

MS Office

Time management

Communication

Education

High School diploma

Post-secondary education preferred

Tools

Branch software

Job description

The Toronto-Dominion Bank in Laval, QC is seeking a Personal Banking Associate to guide customers to the right staff for banking needs, including new accounts and investment advice. You will engage clients, promote digital banking, and support frontline staff with cash and non-cash transactions.

Applicants should have a high school diploma or equivalent, and 1+ years of relevant experience; post-secondary education is preferred. Proficiency in MS Office and branch software is required.