Relationship Banking Specialist

CIBC; Toronto; On-site; CAD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Benefits program

Pension plan

Share purchase plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

CIBC in Toronto is seeking a Client Service Representative to assist clients with day-to-day banking needs in a fast-paced banking centre. This on-site role requires flexibility to work evenings and weekends and travel between nearby centres.

You will focus on client experience, connect customers to the right team, and become a technology champion for mobile banking apps. Previous client service or financial services exposure is helpful.

Qualifications

• Client service experience in banking or financial services is preferred.
• Strong communication and problem-solving skills.
• Ability to use mobile banking apps and digital tools.

Responsibilities

• Client engagement - Help clients manage their accounts and products.
• Problem solving - Listen, ask questions, and take ownership of issues.
• Leveraging technology - Introduce clients to mobile banking apps and tools.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Toronto is seeking a Client Service Representative to assist clients with day-to-day banking needs in a fast-paced banking centre. This on-site role requires flexibility to work evenings and weekends and travel between nearby centres.

You will focus on client experience, connect customers to the right team, and become a technology champion for mobile banking apps. Previous client service or financial services exposure is helpful.