Client Experience Specialist - Banking & Solutions

CIBC; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

MomentMakers

Job summary

CIBC is seeking a Client Service Representative for the Toronto area. You will assist clients with everyday banking needs, connect them with the right teams, and support transactions in a fast-paced Banking Center.

Flexibility to work evenings and weekends and travel to multiple centres within a reasonable distance is required. On-site full-time role in Toronto-Bathurst & Lawrence, with opportunities to engage clients in a relationship-oriented environment and grow within Personal and Business

Qualifications

• You put our clients first and engage with purpose to find the right solutions.
• You’re goal oriented and motivated by delivering your best to make a difference.
• You’re passionate about people, and value diverse networks and respectful collaboration.
• You love to learn and have a strong sense of curiosity.

Responsibilities

• Client engagement: help clients manage accounts and products, focusing on experience.
• Problem solving: listen, ask questions, take ownership to resolve issues.
• Leveraging technology: guide clients in using mobile banking apps to manage needs.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative for the Toronto area. You will assist clients with everyday banking needs, connect them with the right teams, and support transactions in a fast-paced Banking Center.

Flexibility to work evenings and weekends and travel to multiple centres within a reasonable distance is required. On-site full-time role in Toronto-Bathurst & Lawrence, with opportunities to engage clients in a relationship-oriented environment and grow within Personal and Business