Personal Banking Client Advisor

CIBC; Mission; On-site; CAD 45,000 - 55,000; Full time

Job summary

CIBC in Mission, BC is hiring a Client Service Representative to help clients manage everyday banking needs in a fast-paced center. You'll answer questions, process transactions, and guide customers to the right specialists.

You’ll engage with clients to understand their goals, adapt to banking hours including evenings and weekends, and travel between nearby centres as needed. On-site full-time role with a focus on delivering exceptional service.

Qualifications

• Experience in client service or banking is preferred.
• Strong interpersonal and communication skills.
• Ability to use banking technology and digital tools.

Responsibilities

• Provide frontline support to clients with day-to-day banking needs.
• Engage with clients to understand goals and connect them to the right team.
• Assist with transactions and promote banking products and services.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Mission, BC is hiring a Client Service Representative to help clients manage everyday banking needs in a fast-paced center. You'll answer questions, process transactions, and guide customers to the right specialists.

You’ll engage with clients to understand their goals, adapt to banking hours including evenings and weekends, and travel between nearby centres as needed. On-site full-time role with a focus on delivering exceptional service.