Personal Banking Client Advisor

CIBC; Bedford (Ville); On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Employee share purchase plan

Wellbeing support

Job summary

CIBC is seeking a Client Service Representative to support clients in a fast-paced Banking Center. You will help with transactions, answer questions, and connect clients with the right team members. The role requires on-site work and flexibility to work evenings or weekends as needed.

You will be the first line of support, leveraging mobile banking apps to enhance client experience and reach financial goals. This position is based in Bedford and involves travel between nearby banking centres.

Qualifications

• Client service experience is valued for delivering great client experiences.
• Ability to understand and explain banking products and services.
• You must be legally eligible to work in the location and have any required work permits.

Responsibilities

• Engage with clients to manage accounts and banking products, focusing on client experience.
• Assist with transactions and link clients to the appropriate CIBC team members.
• Promote mobile banking apps and digital tools to help clients manage their banking needs.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to support clients in a fast-paced Banking Center. You will help with transactions, answer questions, and connect clients with the right team members. The role requires on-site work and flexibility to work evenings or weekends as needed.

You will be the first line of support, leveraging mobile banking apps to enhance client experience and reach financial goals. This position is based in Bedford and involves travel between nearby banking centres.