Banking Center Client Experience Specialist

CIBC US; Lindsay; On-site; CAD 32,000 - 42,000; Full time

Job summary

CIBC in Lindsay, Ontario is seeking a Client Service Representative for a temporary, full-on-site role. You’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers with the right colleagues to reach their financial goals.

You’ll be flexible to work banking centre hours, including evenings and weekends, and be ready to travel between nearby centres. A strong client focus and digital literacy are essential.

Qualifications

• Answer client questions and assist with transactions to meet daily banking needs.
• Provide proactive referrals to the right banking team for client goals.
• Maintain client focus and accurate records with a compliant approach.

Responsibilities

• Engage clients to manage accounts and banking products.
• Resolve client issues by listening and asking questions.
• Educate clients on mobile banking and digital tools.
• Support seamless service across multiple centres within travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Lindsay, Ontario is seeking a Client Service Representative for a temporary, full-on-site role. You’ll help clients with day-to-day banking needs, answer questions, process transactions, and connect customers with the right colleagues to reach their financial goals.

You’ll be flexible to work banking centre hours, including evenings and weekends, and be ready to travel between nearby centres. A strong client focus and digital literacy are essential.