Relationship-Focused Banking Client Specialist

CIBC; Toronto; On-site; CAD 25,000 - 33,000; Full time

Job summary

CIBC is seeking a Client Service Representative to join the Personal and Business Banking Team in Toronto. This on-site, full-time role focuses on helping clients with everyday banking needs and engaging with clients to deliver excellent service.

You’ll be flexible to work banking centre hours, including evenings and weekends, and may travel between centres; a positive client experience and teamwork are essential.

Qualifications

• Help clients manage their accounts and products with a focus on the client experience.
• Strong problem solving and accountability when addressing client issues.
• Ability to introduce clients to mobile banking apps and digital tools.

Responsibilities

• Engage with clients and ensure a positive banking experience.
• Answer questions, process transactions, and connect clients with the right team.
• Support multiple banking centres within reasonable travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to join the Personal and Business Banking Team in Toronto. This on-site, full-time role focuses on helping clients with everyday banking needs and engaging with clients to deliver excellent service.

You’ll be flexible to work banking centre hours, including evenings and weekends, and may travel between centres; a positive client experience and teamwork are essential.