Client Service Pro - Banking & Client Solutions

CIBC; Montreal (administrative region); On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Job summary

CIBC in Montreal is seeking a Client Service Representative to support clients with day-to-day banking needs in a fast-paced banking center. You will answer questions, process transactions, and connect clients with the right specialists while maintaining a relationship-focused approach.

This on-site, full-time role requires flexibility to work evenings or weekends and travel between centers within a reasonable distance; you will help deliver a great client experience and grow with a team that

Qualifications

• Customer-focused mindset with ability to engage clients meaningfully.
• Strong communication and interpersonal skills for client interactions.
• Willingness to learn and adapt to banking products and tools.

Responsibilities

• Engage with clients to manage accounts and connect them to the right team.
• Answer questions, assist with transactions, and ensure a positive client experience.
• Guide clients to mobile banking and other digital tools as appropriate.

Skills

Client engagement

Problem solving

Leveraging technology

Accountability

Teamwork

Customer experience

Communication

Client relations

Organizing

Professional etiquette

Job description

CIBC in Montreal is seeking a Client Service Representative to support clients with day-to-day banking needs in a fast-paced banking center. You will answer questions, process transactions, and connect clients with the right specialists while maintaining a relationship-focused approach.

This on-site, full-time role requires flexibility to work evenings or weekends and travel between centers within a reasonable distance; you will help deliver a great client experience and grow with a team that