Regional Operations Director

Cartier; Toronto; On-site; CAD 150,000 - 180,000; Full time

Job summary

A leading luxury brand in Toronto is seeking a Regional Director of Retail Operations to lead and support its retail network in delivering operational excellence. This role involves managing teams, implementing corporate initiatives, and optimizing boutique operations while fostering a collaborative work environment. Ideal candidates should have 7–10 years of operations management experience in luxury retail and a bachelor's degree in a business-related field. The position offers a salary range of $150,000 to $180,000, along with comprehensive employee benefits.

Benefits

Health insurance

Dental and vision programs

Life insurance

Disability benefits

Paid time off

Maternity leave top-up program

Employee assistance program

Volunteer days off

Qualifications

• 7 - 10 years of operations management experience in luxury retail environment.
• Experience in leading leaders and managing direct reports.
• Basic understanding of brand and full range of all products and services.

Responsibilities

• Lead and support Cartier North America retail network in operational excellence.
• Manage KPIs and develop plans for operational excellence.
• Partner with Boutique Management for staff development and performance management.

Skills

Operations management experience

Client service understanding

Analytical and organizational skills

Interpersonal communication skills

Proactive business needs analysis

Education

Bachelor’s degree in a business-related field

Tools

Microsoft Office applications

SAP

Job description

The Regional Director of Retail Operations leads and supports the Cartier North America retail network in all aspects of the business, aims to deliver operational excellence, and ultimately provides exceptional experiences for our internal and external clients.

Team Development

• Foster a collaborative retail environment within the specified region and North America.
• Develop & perform new hire onboarding to ensure operational consistency and aptitude.
• Support corporate strategic initiatives through regular scheduled boutique staff operational trainings.
• Partner with Boutique Management to develop the growth of operational roles within the specified region; assess potential and propose development opportunities.
• Partner with Boutique Management as it relates to the performance management process for operational roles within the specified region.
• Develop a talent pipeline for operational roles and maintain operational support within the specified region to ensure proper boutique coverage at all times.
• Plan and execute Regional Operations Seminars in partnership with the Retail Corporate Team to ensure strategic alignment.
• Build relationships with Regional Operations/Retail Corporate Network to share best practices and further maintain consistency.

Retail Operations Project

• Partner with Regional AVP and the Retail Corporate Team to further define and execute corporate initiatives.
• Facilitate communication and feedback of boutique projects with the Retail Corporate Team and respective Shared Service Teams.
• Act as the Regional Key User for corporate projects.
• Collaborate with the Network Development/Retail Corporate Teams for strategic boutique projects (openings/relocations/closings); lead the execution of key actions once defined.
• Lead and execute key actions to support boutique light renovations/upgrades.
• Lead and implement pilot programs within the specified region to guarantee complete execution and quality feedback to the Retail Corporate Team.
• Facilitate Omni-channel initiatives by reinforcing the one-network mind‑set within the specified region (supporting all channels of distribution).
• Partner with the Retail Corporate Team as it relates to localized and client‑centric Art of Living initiatives (boutique environment).
• Manage the overall maintenance of the boutique environment to uphold the Maison’s standards and client expectations.

Regional Operations Support

• Support the day‑to‑day boutique operations within the specified region, act as the 1st line of defense for boutique teams.
• Act as the boutique liaison with Cartier Corporate Departments and Richemont Shared Services as needed.
• Manage key operational KPIs and develop action plans to deliver excellence.
• Reinforce Cartier/RNA Policies & Procedures to ensure compliance within the specified region.
• Partner with Boutique Management to optimize smart staffing and zoning to build effective team schedules.
• Act as Finance liaison as it relates to regional vendor/invoicing management, VIM support, KPI‑related operating costs, and the P&L Dashboard.
• Propose and develop streamlined and cost‑effective external vendor relationships.
• Identify and propose opportunities to create operational efficiencies in order to promote network consistencies; execute initiatives in partnership with the Retail Corporate Team.
• Consolidate and elevate recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed.
• Share operational boutique and competitor best practices with the Regional Operations/Retail Corporate Network.

Knowledge and Compliance

• Possess basic understanding and knowledge of brand and full range of all products and services.
• Deeply understand and comply with Cartier security and operational procedures.

Education

• Bachelor’s degree in a business‑related field.

Required Experience

• 7 - 10 years of operations management experience in luxury retail environment.
• Required experience in leading leaders and managing direct reports.

Technical Abilities

• Excellent computer skills and use of technology.
• Exceptional skills in Microsoft Office applications, especially Excel.
• SAP knowledge preferred.
• Additional language skills are a plus.

Personal Skills

• Must be available to work retail hours (including evenings and weekends), overnight travel for trainings, client events, and other business events as needed.
• Ability to work in a fast‑paced, evolving environment.
• Excellent analytical, organizational, and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities (internal and external).
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
• Collaborative approach with ability to foster a positive and inclusive work environment.
• Ability to motivate and inspire others, and instill trust.
• Proactive approach to analyzing business and human resource needs.

WE OFFER

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $150,000 to $180,000. Please note, salaries will be negotiated based on relevant skills and experience.