Reception Services Clerk

City Of Winnipeg; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal organization in Winnipeg is seeking a Reception Services Clerk to manage front reception tasks, provide administrative support for Winnipeg Transit and assist various teams. The ideal candidate has strong customer service skills, clerical experience, and the ability to work independently. Bilingual candidates are preferred. This role demands effective communication and organizational skills.

Qualifications

• Two years of customer service experience.
• One year of clerical support experience.
• Strong written and verbal communication skills.

Responsibilities

• Perform reception and administrative duties.
• Manage driver's licence renewal documentation.
• Assist the Operations Division clerical team.

Skills

Customer service

Clerical support

Problem solving

Communication skills

Interpersonal skills

Time management

Bilingual (French)

Tools

Microsoft Office Suite

IntraOp Computer System

PeopleSoft HR

Job description

Overview

Under the general supervision of the Operations Superintendent, the Reception Services Clerk is responsible for all aspects of the front reception area for Winnipeg Transit, which includes administrative duties, greeting customers / employees in person and responding to or redirecting inquiries via phone and/or email. The position also provides administrative support to the Bus Operations Division and provide clerical support and relief to other clerical positions within the Division.

Responsibilities

• Performs reception and administrative duties for the Winnipeg Transit Department.
• Manage, collect and update driver’s licence renewal documentation for Bus Operators.
• Troubleshoot active directory (AD) accounts and existing Transit employee access cards.
• Provide assistance to the Operations Division clerical team.

Qualifications

• Two (2) years of front-line experience providing respectful and inclusive customer service to employees and/or the public via in-person, phone and email.
• One (1) year of experience providing clerical and administrative support in an office environment to various stakeholders including senior management.
• Experience working with confidential and sensitive information (i.e. PHIA, FIPPA).
• Knowledge of Transit policies and procedures as they relate to the ATU shift and day off system is preferred.
• Proficient with Transit’s intraOp Computer System is preferred.
• Strong interpersonal skills with the ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts, and the public.
• Ability to type accurately at 20 w.p.m.
• Ability to problem solve and work independently.
• Effective written communication skills.
• Effective verbal communication skills.
• Organizational and time management skills, including the ability to prioritize work efficiently and ensure deadlines are met.
• Basic proficiency using Microsoft Office Suite including Word, Excel, Outlook and Teams with the ability to learn new software’s (i.e. IntraOp, PeopleSoft HR).
• French bilingual.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org.