Pursuit Jasper Jasper Alberta Guest Experience Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Jasper is seeking a Guest Experience Supervisor to foster exceptional guest experiences. The role involves supervising team operations at the front office, overseeing guest interactions, and providing leadership to staff. Ideal candidates should have strong communication skills and a proven leadership background in the hotel industry. The starting salary is $20.00/hr, and the position requires flexibility to work evenings, weekends, and holidays.

Benefits

Team events

Beautiful work environment in the Canadian Rockies

Qualifications

• 2+ years of leadership experience preferred.
• Ability to work evenings, weekends, and holidays with minimal supervision.
• Proficient in written and spoken English; additional language skills are an asset.
• Minimum of two years of hotel experience, with prior supervisory experience considered an asset.

Responsibilities

• Serve as the point of contact for staff during evenings and weekends.
• Supervise evening hotel operations focusing on front office functions.
• Handle guest complaints effectively and provide leadership.
• Conduct random room inspections to uphold quality standards.

Skills

Leadership

Communication

Attention to detail

Computer skills

Multilingual (additional languages)

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Pursuit Jasper Alberta Guest Experience Supervisor

Pursuit Collection 86 Connaught Dr, Jasper, AB

Starting compensation: $20.00/hr • Job type: Full-time • Location: 86 Connaught Dr, Jasper, AB

Overview

Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all. The starting salary for this role is $20.00/hr.

Responsibilities

• Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
• Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
• Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
• Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
• Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.

Qualifications

• Strong leadership (2+ years of experience preferred) and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
• Ability to work evenings, weekends, and holidays with minimal supervision.
• High attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proficient in written and spoken English; additional language skills are an asset.
• Strong computer skills, including proficiency in hotel management software.
• High school diploma or equivalent required; related technical education is an asset.
• Minimum of two years of hotel experience, with prior supervisory experience considered an asset.
• A valid driver’s license.
• Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.

Work Environment

Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events. Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.