Pursuit Adventure Centre Supervisor - Retail & Attractions Bookings

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality and attractions firm in Canada seeks a Retail Supervisor to manage operations across multiple locations. This role focuses on seamlessly blending retail and booking experiences, ensuring guest satisfaction through excellent service. Ideal candidates will have prior leadership experience and strong communication skills. With a dynamic work environment, this position aims to foster team engagement and operational excellence, delivering memorable guest experiences. Join us to make an impact across iconic locations!

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Previous supervisory or leadership experience preferred.
• Strong communication and collaboration skills are key.
• Experience with POS systems and cash handling is an asset.

Responsibilities

• Lead and supervise daily retail operations and attraction bookings.
• Train and support team members for effective guest engagement.
• Ensure high standards in operations, merchandising, and communication.

Skills

Strong communication skills

Leadership ability

Problem-solving

Attention to detail

Education

Previous supervisory or leadership experience

Valid Alberta Class 5 Driver’s License

Tools

Retail Pro POS system

Microsoft Office

Job description

Role & Responsibilities

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces each customer meets along the way, the thoughtful amenities and the delightful details that make every visit feel personal and unforgettable.

The Retail Supervisor role operates within a high‑volume, multi‑functional environment where retail operations and attraction bookings are managed side‑by‑side each day. In addition to leading the retail floor, this position supports the daily flow of guest bookings, ticketing inquiries and coordination between retail and attractions teams—ensuring a seamless guest journey from arrival to adventure.

Supporting two core locations, and occasionally two additional nearby sites, this role is ideal for a hands‑on leader who thrives in dynamic environments, brings positive energy to their team and enjoys solving problems in real time. Success in this role comes from strong communication, curiosity and the ability to translate daily priorities into clear action plans that keep both guests and teams feeling supported.

This is a development‑focused leadership role for someone passionate about hospitality, team engagement and growing their operational skillset while making a visible impact across multiple guest touchpoints.

Your daily pursuit is to lead with energy, curiosity and care—ensuring smooth retail and booking operations while inspiring your team to deliver warm, memorable guest experiences.

This role supports both Retail and Pursuit Adventure Centre (PAC) operations, requiring an ability to balance product, bookings and people with confidence and clarity. You will work primarily between the Elk & Avenue Hotel location and the Cave & Basin Gift Shop, traveling between sites using a work vehicle and partnering closely with store leadership on daily banking and operational priorities.

Hospitality & Team Leadership

• Foster a positive, engaged, and supportive team environment by leading with professionalism, empathy and enthusiasm.
• Set the tone on the floor by modelling outstanding hospitality and guest‑first behaviours.
• Coach, train and support team members to build confidence in retail, bookings and guest engagement.
• Lead daily team huddles to communicate priorities, celebrate wins and align on the day ahead.
• Support service recovery in the moment and elevate complex guest concerns to management when needed.

Retail & Pursuit Adventure Centre Operations

• Support daily operations across retail sales and attraction bookings, ensuring a seamless guest experience from arrival to adventure.
• Supervise daily workflows to ensure efficiency, accuracy and consistency across both functions.
• Maintain high standards in merchandising, product replenishment, cleanliness and organisation.
• Ensure booking procedures, POS accuracy and guest communications are followed consistently.
• Act as a key communication link between frontline teams and management.

Multi‑Location Support & Operational Execution

• Provide leadership coverage across two primary locations, with flexibility to assist nearby locations during peak periods or operational needs.
• Travel between locations using a work vehicle.
• Assist with banking deposits alongside store leadership.
• Maintain organised and safe storage rooms and back‑of‑house areas.
• Support scheduling needs by coordinating breaks and shift adjustments as required.

Cash, Inventory & Accountability

• Oversee daily cash handling, deposits, floats and POS accuracy.
• Communicate stock levels, operational updates and team performance regularly with management.
• Maintain accountability to all operating, safety and hospitality standards.

Required Skills & Qualifications

• Previous supervisory or leadership experience preferred (retail, bookings or hospitality experience an asset).
• Strong communication skills with the ability to lead, coach and collaborate across teams.
• Demonstrated curiosity, reliability, integrity and attention to detail.
• Comfortable managing multiple priorities in a dynamic environment.
• Experience with POS systems (Retail Pro) and cash handling is an asset.
• Proficiency in Microsoft Office is an asset.
• Secondary language skills are an asset.
• Ability to stand for extended periods (6–8 hours per day).
• Ability to lift up to 50 lbs.
• Valid Alberta Class 5 Driver’s License.
• Pursuit properties are set in iconic locations, from remote destinations to mountain peaks with breathtaking views. Applicants should be comfortable working in dynamic, high‑altitude environments and prepared for a variety of weather conditions.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our team members include hotels, lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products tied together by iconic destination‑worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas and Chicago. Pursuit is a publicly traded company listed on the NYSE under PRSU.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work—it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Pursuit Perks

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining and retail.
• Access subsidised mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.