Public Affairs CSR: Frontline Health‑Info & Support

College of Physicians and Surgeons of BC; Vancouver; On-site; CAD 49,000 - 62,000; Full time

Job summary

A health regulatory body in British Columbia is seeking a full-time College Services Representative to handle public inquiries in a professional manner. Candidates should have a post-secondary qualification, strong interpersonal skills, and experience within a health-related organization. The role involves responding to calls and emails, providing administrative support, and ensuring excellent service. The position offers a salary range of $49,388 to $61,735 annually.

Qualifications

• Completion of post-secondary education required; bachelor's degree preferred.
• 2-3 years of relevant work experience.
• Working knowledge of the Canadian health-care system.
• Experience in a health-related organization requiring patient interaction.
• Ability to handle diverse public interactions in emotionally charged situations.
• Proficiency in English with excellent oral and written communication.

Responsibilities

• Respond to 100+ calls daily with professionalism and empathy.
• Provide administrative support to the communications and public affairs department.
• Maintain accurate records of calls and inquiries.
• Assist with maintaining a CSR orientation manual.
• Research information on CPSBC standards and guidelines.

Skills

Interpersonal skills

Critical thinking

Problem-solving

Attention to detail

Communication skills

Ability to work under pressure

Education

Post-secondary level qualification

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

A health regulatory body in British Columbia is seeking a full-time College Services Representative to handle public inquiries in a professional manner. Candidates should have a post-secondary qualification, strong interpersonal skills, and experience within a health-related organization. The role involves responding to calls and emails, providing administrative support, and ensuring excellent service. The position offers a salary range of $49,388 to $61,735 annually.