Project Manager

FCB / SIX; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A prominent advertising agency in Toronto is seeking a Project Manager to join their CRM team. The ideal candidate will have 3-5 years of experience in project management, specifically with Salesforce Marketing Cloud. You'll be responsible for developing project plans, monitoring timelines, and collaborating with various teams to ensure successful implementation. Strong communication and problem-solving skills are essential. This full-time position offers an exciting opportunity to work in a dynamic environment.

Qualifications

• 3-5 years of Project Management experience in a CRM agency.
• Proven record managing complex Salesforce Marketing Cloud projects.
• Strong communication, interpersonal, and presentation skills.

Responsibilities

• Develop and execute project plans from initiation through deployment.
• Identify and respond to risks throughout the project lifecycle.
• Monitor project change requests and assess their impact.

Skills

Salesforce Marketing Cloud

Audience Segmentation

Communication skills

Problem-solving

Time management

Tools

MS Office

Smartsheet

Jira

Confluence

Job description

Direct message the job poster from FCB / SIX

About the Role

The Project Manager will be a key member of our CRM team, collaborating with the Accounts and Technology teams to define project scope, processes, timelines, and budgets. They should be capable of solving problems and providing alternative solutions as changes occur.

Duties and Responsibilities

1. Develop, maintain, and execute project plans from initiation through implementation, deployment, and post-production phases.
2. Identify, communicate, monitor, and respond to risks throughout the project lifecycle.
3. Communicate effectively to set clear expectations regarding deliverables and timelines.
4. Monitor and control project change requests, assessing their impact on scope, schedule, and costs.
5. Collaborate with account services on project cost estimation, budget tracking, and reconciliation reporting.
6. Understand the agency’s operational processes, providing ongoing training to project team members.

Technical Expertise

• Deep understanding of Salesforce Marketing Cloud, including experience with Campaign Manager, Email Studio, Journey Builder, Automation Studio, Mobile Studio, and Marketing Cloud Connect.
• Strong knowledge of Audience Segmentation in Salesforce Data Cloud.
• Experience with data integration, including imports, cleansing, and validation within Salesforce Marketing Cloud.
• Excellent communication skills to ensure alignment with clients and stakeholders.
• Proactive problem-solving and decision-making skills.
• Ability to foster a collaborative, results-oriented environment.

Qualifications

• 3-5 years of Project Management experience in a CRM agency, with a proven record managing complex Salesforce Marketing Cloud projects.
• Understanding of CRM campaign development, data management, and integration processes.
• Strong communication, interpersonal, and presentation skills, capable of explaining technical concepts to diverse audiences.
• Effective time management skills to prioritize tasks and manage multiple projects.
• Proficiency in MS Office, Smartsheet, Jira, and Confluence.
• Ability to collaborate across disciplines and resolve technical issues.
• Self-motivated with the ability to work independently or in teams in a fast-paced environment.

We thank all applicants; only those selected for an interview will be contacted. This description is not exhaustive, and additional duties may be assigned. FCB / SIX reserves the right to revise this job description at any time.

FCB / SIX is an equal opportunity employer. We welcome applicants without regard to race, religion, color, gender, age, marital status, veteran status, sexual orientation, pregnancy, disability, or other protected categories. Accommodations are available upon request to Catherine Sabourin at [e-mail].

Additional Information

Seniority level: Associate

Employment type: Full-time

Job function: Project Management

Industry: Advertising Services