Program Manager

Syntronic; Ottawa; On-site; CAD 75,000 - 90,000; Full time

Job summary

A dynamic Electronic Manufacturing Services provider in Ottawa is seeking a Program Manager to bridge clients with internal teams and manage the full lifecycle of customer-focused projects. The role involves client relationship management, program execution, and cross-functional leadership to optimize customer experiences. Ideal candidates should possess 3-5 years of experience in program management, with strong analytical and interpersonal skills. This role offers a competitive salary of $75,000 - $90,000 annually and opportunities for growth.

Benefits

Competitive salaries

Professional growth opportunities

Comprehensive benefits package

Qualifications

• 3-5 years of relevant experience.
• Experience in program/project management and customer success.
• Ability to manage complex, large-scale, cross-functional initiatives.

Responsibilities

• Serve as the main point of contact for customers.
• Lead planning, coordinate resources, and track milestones.
• Partner with Sales, Product, Engineering, and Support.
• Analyze customer usage, performance data, and feedback.
• Drive operational improvements and manage change initiatives.
• Proactively identify and resolve project challenges.

Skills

Analytical skills

Communication skills

Interpersonal skills

Project management tools proficiency

Leadership abilities

Strategic thinking

Problem-solving

Tools

MS Project

Job description

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

We are looking for a Program Manager to bridge clients and internal teams, own the full lifecycle of customer-focused projects to ensure satisfaction, retention, and growth by managing plans, timelines, communication, and cross-functional execution, acting as the customer's advocate to drive product adoption and resolve issues. Key duties involve program planning, risk mitigation, progress monitoring, analyzing customer data, and collaborating with Sales, Product, and Support to deliver value and meet business goals.

What you'll do

Responsibilities

• Client Relationship Management: Serve as the main point of contact for customers, understand needs, and provide timely updates. Build long-term, trust-based relationships with customers through proactive communication and high-quality delivery.
• Program Execution: Lead planning, coordinate resources, track milestones, and ensure timely delivery of customer projects from start to finish.
• Cross-Functional Leadership: Partner with Sales, Product, Engineering, and Support to align on customer goals and optimize the customer journey.
• Data & Reporting: Analyze customer usage, performance data, and feedback to identify trends, risks, and opportunities, presenting insights to stakeholders.
• Process Improvement: Drive operational improvements, manage change initiatives, and gather feedback for continuous enhancement of programs and customer experience.
• Risk & Issue Management: Proactively identify and resolve project challenges, ensuring smooth implementation and customer satisfaction.

What you'll need to get the job done

• 3-5 years of relevant experience
• Experience in program/project management, customer success.
• Strong analytical, communication, and interpersonal skills.
• Proficiency with project management tools E.g MS Project
• Ability to manage complex, large-scale, cross-functional initiatives.
• Strategic thinking, problem-solving, and leadership abilities.

What will make us REALLY love you

• Experience in contract manufacturing, EMS, NPI environments, or prototype-to-production transitions.
• Background working with low- and mid-volume manufacturing programs with evolving requirements and rapid changes.
• Understanding of PCB fabrication, assembly processes (SMT/THT), BOM management, and electronics development workflows.

$75,000 - $90,000 a year

This posting is for an existing headcount

This position is for an active vacancy.

We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.

AI is not used in the screening, assessment, or selection of applications.