Production Coordinator

Company 3; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Post Production company in Vancouver is seeking a Production Coordinator. This role requires exceptional customer service skills and the ability to manage client expectations in a fast-paced environment. The ideal candidate will assist in project coordination and ensure seamless communication between departments. Experience in a similar environment and strong organizational skills are necessary. The position offers competitive pay and opportunities for growth.

Benefits

Comprehensive health benefits

Paid time off

Retirement plan

Qualifications

• Previous experience in a client-facing Post Production environment.
• Ability to perform in a fast-paced, high-pressure environment.
• Ability to work effectively both unsupervised and collaboratively.

Responsibilities

• Provide exceptional customer service to all clients.
• Manage client expectations and facilitate communication.
• Assist Producers in project tracking for billing purposes.

Skills

Exceptional customer service skills

Strong organizational skills

Attention to detail

Verbal communication skills

Written communication skills

Tools

MS Word

MS Excel

MS Outlook

Xytech MediaPulse

Slack

MS Teams

Job description

Overview

Position: Production Coordinator

Business Unit: Company 3

Location: Vancouver, BC

Pay Range: $21.00 - $23.00 CAD hourly

Position Summary

Company 3 Vancouver provides Post Production services to some of the world’s top content creators and is known for its creative artistry, pioneering technology and global reach. We are seeking a Post Production Coordinator who will work alongside our Producing team in a supporting capacity. The Post Production Coordinator we are looking for should have great inter-personal skills, be meticulous, always organized and work calmly and professionally especially during high pressure situations.

Main Duties

The Production Coordinator will provide exceptional customer service to all clients and work together with our team to manage client expectations. They will be a supporting interface between our Producing team, client production and the various faculties and services here at Company 3. They will create/finalize billing for all operators on a daily basis to ensure invoicing happens in a timely manner. They will provide afternoon/evening support for our Producing team and be the go-to resource for clients until the end of their day. Other duties include:

• Assist in greeting and escorting clients to their session upon arrival.
• Oversee evening virtual sessions and in studio sessions and help coordinate hospitality services.
• Ensure session details and updates are effectively communicated to the client and our various departments.
• Keep the production team up to date on project status.
• Oversee the day-to-day management of each assigned project.
• Organize meetings internally and with clients for each project.
• Coordinate with scheduling and internal operations to schedule facility resources and personnel.
• Evaluate and reprioritize tasks as needed to accommodate changes in the daily schedule.
• Assist Producers in project tracking for billing purposes.

What You Bring

The ideal candidate will bring previous experience in a client facing Post Production environment. They will bring exceptional customer service skills. They will have the ability to perform in a fast-paced, high-pressure environment with competing priorities under tight deadlines. They must have strong organizational skills, attention to detail and an ability to work effectively both unsupervised and collaboratively with internal departments. The ideal candidate will also bring the following:

• An understanding of the Post Production workflow for both feature and episodic, from file-based dailies and off-line editorial, through to final mastering and delivery.
• An understanding of the Post Production scheduling process and the concept of deadlines therein.
• Knowledge of Xytech MediaPulse or other Post Production scheduling software experience a plus.
• Strong written and verbal communication skills and the ability to learn and process information quickly.
• Possess solid keyboarding skills and a good working knowledge of MS Word, Excel and Outlook.
• Experience with Slack/MS Teams a plus.
• Ability to interact with all levels of an organization up through the executive level, maintaining professionalism.
• Able to work afternoon/evening shift and overtime (weekends) when required.

About The Company

Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.

Diversity And Inclusion At Company 3

Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.

• The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. To the extent required by applicable law, the Company will contact candidates who are interviewed, within 45 days of their last interview, to advise as to whether or not a hiring decision has been made.