Product Specialist, British Columbia

MicroSurvey, part of Hexagon; Kelowna; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology company in Kelowna seeks a Product Specialist in Research & Development to ensure quality products through testing and technical support. The ideal candidate should have an undergraduate degree in surveying or related field along with field surveying experience. This role offers flexible work arrangements, and candidates capable of hybrid work are preferred.

Benefits

Competitive salary

Flexible work arrangements

Benefits package

Qualifications

• 1+ years of field surveying experience.

Responsibilities

• Identify and diagnose defects; document issues.
• Troubleshoot and resolve product issues for customer satisfaction.
• Perform various types of testing including field software testing.
• Build and maintain a library of automated test scripts.
• Support inquiries and resolve technical issues for customers.

Skills

Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD)

Strong proficiency in English communication

High standards of integrity and professionalism

Education

Undergraduate degree or diploma in surveying, geomatics, engineering, or computer science

Job description

Overview

Product Specialist in Research & Development

Office Location in Kelowna, BC. Preference given to Hybrid capable candidates

Guided by Hexagon’s vision, mission, and core values statements, the role is responsible for ensuring MicroSurvey is delivering quality products and services to the market through product testing, automation of processes, and providing product support both internally and externally with an elevated level of technical aptitude.

This role reports to the Product Management, Support, and QA Lead and will work closely with the technical support, development, and product marketing departments. The Product Specialist’s time should be focused on QA responsibilities with flexibility for tech support duties as needed, but this will vary based on continually evolving company, department, and team priorities.

Responsibilities

Quality Assurance

• Identify and diagnose defects; document issues using the internal bug/feature tracking system.
• Troubleshoot and resolve product issues to ensure customer satisfaction and retention by delivering high quality products to the market.
• Perform various types of testing, including: Field software Testing with land surveying equipment in both indoor and outdoor settings:
• Build and maintain a library of automated test scripts to continuously improve and automate QA processes.
• Identify and elevate work-stoppage issues for customers using appropriate escalation reporting channels.
• Learn and continuously build product knowledge.
• Incorporate customer feedback into product requirement documentation.

Technical Support

• Support inquiries professionally and in a sensitive manner.
• Resolve highly technical issues for customers and deliver solutions and workarounds.
• Remotely access customer computers to deliver hands-on solutions as required.

Qualifications

• Undergraduate degree or diploma in surveying, geomatics, engineering, computer science or related discipline.
• 1+ years of field surveying experience

Skills, Knowledge and Abilities

• Experience working with CAD programs (MicroSurvey CAD, AutoCAD, BricsCAD, IntelliCAD) is preferred.
• Strong proficiency in both written and verbal English communication.
• Maintains high standards of integrity and professionalism in all interactions, taking pride in delivering quality solutions and services to customers and colleagues.
• Hold a valid Vehicle Operator’s License.
• Hold a valid Canadian passport with no travel restrictions.

Benefits

MicroSurvey Software offers a competitive salary and benefits package. MicroSurvey’s headquarters is in the beautiful Okanagan Valley in Kelowna, BC, Canada. We offer flexible work arrangements that include working in our office or remotely from your home. MicroSurvey is also part of the Hexagon group of companies.

WEBSITE: microsurvey.com