Product Manager - Merchant Services, Global Transactions Banking

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Product Manager for Merchant Services in Toronto. This role involves managing product requirements and go-to-market strategies while collaborating with various departments to ensure project success. Candidates should have strong communication skills, relevant product management experience, and a solid understanding of the Merchant Services industry. The bank promotes diversity and encourages applicants to embrace their unique perspectives, offering a supportive work environment.

Benefits

Flexible benefit programs

Holistic well-being focus

Inclusive work environment

Qualifications

• 2+ years of Product Management experience.
• Self-starter with confidence and initiative.
• Experience in working within an Agile environment is an asset.

Responsibilities

• Support product marketing and sales enablement activities.
• Determine product gaps concerning customer needs.
• Manage vendor partnership relationships.

Skills

Excellent communication skills

Interpersonal skills

Knowledge of payments

Product management expertise

Agile working knowledge

Strategic negotiating skills

Education

University Degree in business, economics, or technology

Tools

Power BI

Excel

Tableau

Job description

Title: Product Manager - Merchant Services, Global Transactions Banking

Requisition ID: 241224

Join a purpose driven, winning team, committed to results, in an inclusive and high‑performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best‑in‑class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions helps our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast‑growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top‑tier talent to complement our organization.

Purpose

This position contributes to the profitability and revenue growth of the Global Transaction Banking portfolio through the development and maintenance of business customers’ payment products and initiatives that maximize market share and customer growth opportunities.

The Product Manager, Merchant Services is responsible for managing the ongoing requirements and go‑to‑market strategies for the Bank’s Merchant Services offering.

The Product Manager works independently, receiving directions from the Senior Product Manager. The manager will also participate in a collaborative and coordinated fashion with interdivisional product and sales groups, such as Bank’s Operational organizations (Legal Counsel, Risk and Compliance, AML, Call Centre, Accounting, Systems, Finance, Credit Solutions and Customer Service, etc.). The Manager must also be comfortable in managing a complex array of external vendors.

Because of the complexities involved in this product line, prior relevant experience in either product management or product development would be a highly desirable asset.

What You’ll Do:

• Support product marketing and sales enablement activities, source targeted opportunities and communications for customers and staff.
• Determine where product gaps may exist with respect to customer needs, competitive offerings, and trends.
• Ensure products are performing as expected and resolve issues that arise in a timely manner with updates to partners and escalations to management as required.
• Own the end‑to‑end process map and ensure accountable stakeholders are operating to the agreed responsibilities.
• Collaborate with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
• Understand the voice of the customer and front‑line staff, and action feedback with stakeholders.
• Manage vendor partnership relationships to support product portfolio.
• Provide ad‑hoc support and subject‑matter expertise to partners as required.

Drive operational execution and ongoing support by:

• Determine key product opportunities and issues.
• Provide expertise to sales staff with respect to high potential/complex/customized solicitation for large clients.
• Accompany sales officers on customer/prospect calls as required to provide product expertise.
• Assist with development of customized/technical product sections of sales proposals.
• Respond to and assist with RFP inquiries and liaise with third‑party vendors.
• Ensure product materials (sales aids, brochures, web site content, forms, and User’s Guides) are current and effective.
• Arrange for production of materials and coordinate distribution.
• Conduct/participate in product informational seminars.

Lead the delivery of approved initiatives by:

• Support the design and implementation of new products or enhancements.
• Perform in an agile project setting for digital products, and waterfall as required.
• Identify and recommend solutions to meet the specific needs for major customers.
• Ensure requirements are agreed by partners and driven by customer feedback and data.
• Prepare timely status updates, reports, and presentations.
• Keep the project moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones.
• Operate with curiosity to challenge the status quo to improve the product P&L.
• Define the requirements for advertising and promotional materials including advertising campaigns, brochures, newsletters, and online messages.

What You'll Bring:

• Self‑starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities.
• Excellent communication, interpersonal, and strategic negotiating skills.
• Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures.
• Product management expertise to enable the thorough understanding of products/services.
• Knowledge of the Bank's application systems and their relationships within the Bank is an asset.
• Experience working in an Agile environment is an asset.
• Working knowledge of the Merchant Services Industry.
• University Degree in business, economics, or technology (MBA an asset).
• Working knowledge of Business Insight tools (e.g. Power BI, Excel, Tableau, etc.).
• 2+ years of Product Management experience.

Work Arrangement

Works within a standard office environment.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply— you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance‑oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location: Canada, Ontario, Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

We value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Only applicants who are selected for an interview will be contacted.