Process Manager

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major Canadian bank is seeking a candidate to oversee Incident and Problem Management processes. Responsibilities include ensuring compliance and engaging with various teams to identify improvements. Candidates should have fluency in English and Spanish, experience in technical domains, and familiarity with data analysis tools like SQL and Python. The role is located in Toronto and emphasizes a culture of diversity and inclusion.

Benefits

Diversity and Inclusion programs

Tuition assistance

Flexible vacation

Community engagement opportunities

Qualifications

• Experience in a technical domain such as software development or system administration is required.
• Understanding ITSM disciplines is considered an asset.
• Familiarity with process analysis techniques is needed.

Responsibilities

• Oversee Incident and Problem Management processes.
• Create and maintain documentation for processes.
• Collaborate with various teams to ensure requirements are met.

Skills

Fluency in English and Spanish

Data analysis techniques

Process engineering

Agile methodologies

ITIL knowledge

Tools

SQL

Python

Jupyter

Job description

Overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

This role oversees the Incident and Problem Management processes to ensure that these processes are executed in a controlled and authorized manner, in compliance with governing regulations, Scotiabank’s standards, policies, processes, and procedures.

Responsibilities

• Create and maintain documentation
• Process analysis
• Work with business stakeholders, platform team and representatives from CIO areas to identify and document process improvements
• Work with various teams including reporting, risk, software development, and operations and SRE to ensure that all technical and business requirements are being met and that work receives the appropriate level of priority
• Process Ownership/Continuous improvement
• People and non-people leadership skills
• Project work / leadership
• Support the department initiatives during development and execution, involve stakeholders (e.g. risk, legal, audit) as required
• Community engagement and outreach
• Work in collaboration with the ITSM Process/Product Owners, ITSM Platform team, and Engineering areas to champion ITSM culture and practices
• Help with internal and external communication, improves transparency and radiate information
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Champions a high performance environment and contributes to an inclusive work environment

Qualifications

• Fluency in English and Spanish (Asset).
• Experience in a technical domain such as software development, system administration / Operations, reliability and performance engineering, process engineering, resilience engineering, etc.
• Experience with data analysis techniques and tools including SQL, Python, Jupyter
• Understanding of IT Service Management (ITSM) disciplines and frameworks, specifically IT Infrastructure Library (ITIL) is considered an asset.
• Familiar and able to engage with software development and operations teams that leverage methodologies such as Agile, DevOps, and System Reliability Engineering.
• Familiar with at least one major process analysis technique or framework including Value Stream Mapping, SixSigma, Hierarchical Task Analysis, System Mapping, etc.

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please contact us. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.