Proactive Customer Success: Growth & Retention (Remote)

Texada Software; Canada; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading equipment software provider in Canada is seeking a Customer Success Representative II to engage with a portfolio of low-touch customers. This role focuses on proactive outreach to drive customer satisfaction and support account growth. Ideal candidates will have over 4 years of experience in customer success and account management, with strong relationship-building skills. The position is primarily remote with occasional travel to the office.

Qualifications

• 4+ years of experience in Customer Success or Account Management, focusing on enterprise and mid-market customers.
• Strong relationship management skills and ability to engage with diverse stakeholders.
• Proven ability to manage multiple accounts in a fast-paced SaaS environment.

Responsibilities

• Engage with accounts flagged for risk or growth potential through personalized outreach.
• Lead meetings focused on driving customer satisfaction and uncovering opportunities.
• Contribute to outreach programs to drive awareness and usage across customer segments.

Skills

Customer Success Management

Account Management

Relationship Management

Proactive Communication

Strategic Thinking

Job description

A leading equipment software provider in Canada is seeking a Customer Success Representative II to engage with a portfolio of low-touch customers. This role focuses on proactive outreach to drive customer satisfaction and support account growth. Ideal candidates will have over 4 years of experience in customer success and account management, with strong relationship-building skills. The position is primarily remote with occasional travel to the office.