Technical Customer Success Manager - Remote SaaS Growth

RocketRez; Canada; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

Retirement benefits

Supportive parental leave

Job summary

A dynamic cloud solution provider is seeking a Technical Customer Success Manager to support customer onboarding and drive success across platforms. The ideal candidate has over 5 years of experience in customer success or account management, possesses strong project management skills, and is comfortable with technical processes. This remote role is pivotal in ensuring customer satisfaction and requires excellent communication skills, a proactive mindset, and the ability to thrive in ambiguity.

Qualifications

• 5+ years in a customer-facing role in SaaS or tech.
• Ability to manage technical tasks alongside relationships.
• Strong project management skills across multiple priorities.
• Excellent written and verbal communication abilities.
• Proactive and self-motivated with a focus on customer outcomes.

Responsibilities

• Coordinate successful launches with key customers.
• Perform hands-on configuration and operational tasks.
• Drive renewals and revenue growth through proactive outreach.
• Monitor account health and manage risks.

Skills

Customer Success

Account Management

Project Management

Communication Skills

Technical Curiosity

Tools

Postman

HubSpot

Freshdesk

Job description

A dynamic cloud solution provider is seeking a Technical Customer Success Manager to support customer onboarding and drive success across platforms. The ideal candidate has over 5 years of experience in customer success or account management, possesses strong project management skills, and is comfortable with technical processes. This remote role is pivotal in ensuring customer satisfaction and requires excellent communication skills, a proactive mindset, and the ability to thrive in ambiguity.