Remote Customer Success Manager - Scale Adoption & Renewals

Canals; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Remote-first work environment

Strong engineering culture

Flexible work environment

Team collaboration across diverse backgrounds

Job summary

A remote-focused tech startup is hiring a Customer Success Manager to enhance customer journeys on its platform. This role involves managing post-sale relationships, ensuring user adoption, and creating processes to drive success. The ideal candidate has substantial experience in Customer Success for B2B SaaS products and is passionate about helping clients navigate new technologies. You will be part of a dynamic team that values innovation and operational efficiency.

Qualifications

• 5-8 years of experience in Customer Success for a B2B SaaS product.
• Experience in an early-stage startup, creating playbooks and processes.
• Proven success in product adoption and renewals.

Responsibilities

• Own customer relationships, driving adoption and retention.
• Lead onboarding and training sessions for teams.
• Monitor engagement metrics to identify opportunities.
• Facilitate regular business reviews with customers.

Skills

Customer Success Management

Relationship Building

B2B SaaS Experience

Analytical Skills

Technical Communication

Job description

A remote-focused tech startup is hiring a Customer Success Manager to enhance customer journeys on its platform. This role involves managing post-sale relationships, ensuring user adoption, and creating processes to drive success. The ideal candidate has substantial experience in Customer Success for B2B SaaS products and is passionate about helping clients navigate new technologies. You will be part of a dynamic team that values innovation and operational efficiency.