Senior Customer Success Lead - Enterprise Growth

Freshworks; Toronto; On-site; CAD 158,400 - 227,700; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Equity + ESPP

Flexible PTO

Commuter benefits

Wellness benefits

Adoption and parental leave benefits

Job summary

A leading software company in Toronto is seeking a Lead - Customer Success to enhance and manage relations with top-tier accounts. The role involves ensuring product adoption and retention while aligning solutions to customer goals. With 5-7 years of experience in account management and a bachelor's degree, candidates should demonstrate a proven ability to engage with stakeholders and drive strategic initiatives. This position offers a competitive salary range of CAD 158,400–227,700 and an attractive benefits package.

Qualifications

• 5-7 years of experience managing Mid-Market and/or Enterprise-level accounts.
• Experience with multiple levels of customer stakeholders including C-level executives.
• Proven track record of identifying and collaborating on account expansion opportunities.

Responsibilities

• Build relationships with Mid-Market and Enterprise customers, aligning solutions to their goals.
• Create success plans tied to customer objectives and desired outcomes.
• Track product usage to identify risks and improve adoption.

Skills

Account management

Customer relationship building

Data analysis

Strategic planning

SaaS functionality explanation

Education

Bachelor's Degree or equivalent career experience

Job description

A leading software company in Toronto is seeking a Lead - Customer Success to enhance and manage relations with top-tier accounts. The role involves ensuring product adoption and retention while aligning solutions to customer goals. With 5-7 years of experience in account management and a bachelor's degree, candidates should demonstrate a proven ability to engage with stakeholders and drive strategic initiatives. This position offers a competitive salary range of CAD 158,400–227,700 and an attractive benefits package.