Customer Success Team Lead — Enterprise Growth

Weever; Canada; On-site; CAD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible compensation package

Ownership options

Good benefits package

Mandatory vacation

Paperless operations

Job summary

A rapidly growing software company in Canada is seeking a Team Lead for Customer Success. This role entails coaching and guiding a team of Customer Success Representatives, overseeing operations, and managing client accounts. The ideal candidate will have 3+ years in B2B SaaS Customer Success and a strong problem-solving mindset. The position offers a flexible compensation package including salary, commission, and benefits.

Qualifications

• 3+ years of experience in B2B SaaS Customer Success, ideally supporting enterprise or multi-site customers.
• 1+ years of experience coaching or mentoring peers.
• Proven ability to manage complex, multi-stakeholder relationships.

Responsibilities

• Coach and guide Customer Success Representatives.
• Oversee day-to-day operations of the CSR team.
• Serve as the first point of escalation for customer issues.
• Directly manage a portfolio of customer accounts.

Skills

B2B SaaS Customer Success experience

Coaching or mentoring experience

Ability to manage complex relationships

Problem-solving mindset

Technical aptitude

Exceptional communication skills

Job description

A rapidly growing software company in Canada is seeking a Team Lead for Customer Success. This role entails coaching and guiding a team of Customer Success Representatives, overseeing operations, and managing client accounts. The ideal candidate will have 3+ years in B2B SaaS Customer Success and a strong problem-solving mindset. The position offers a flexible compensation package including salary, commission, and benefits.