Remote Director of Customer Success

CarriersEdge; Canada; Remote; CAD 110,000 - 140,000; Full time

Job summary

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance. The ideal candidate will have over 8 years of experience in customer success, operational expertise in SaaS or B2B, and strong analytical skills. This role offers a salary range of CAD $110,000–$140,000 annually based on experience. Applicants must reside in Canada and be willing to travel periodically.

Qualifications

• 8+ years in customer success roles, ideally in SaaS or B2B.
• 4+ years leading customer success teams.
• Expert in driving key SaaS metrics like CSAT/NPS.

Responsibilities

• Oversee all aspects of the Customer Success department.
• Establish relevant metrics and KPIs.
• Refine department processes for customer value.

Skills

Management of customer success teams

Operational expertise

Analytical skills

Collaboration with different departments

Problem-solving

Education

Post-secondary education in a related field

Tools

CRM tools

Service Desk tools

Job description

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance. The ideal candidate will have over 8 years of experience in customer success, operational expertise in SaaS or B2B, and strong analytical skills. This role offers a salary range of CAD $110,000–$140,000 annually based on experience. Applicants must reside in Canada and be willing to travel periodically.