Primary Care Medical Office Administrator

Southwesthealthline; London; Hybrid; CAD 28,000 - 30,000; Part time

Job summary

London Family Health Team is seeking a highly organized Medical Office Administrator to join our busy primary care environment in London – Beaverbrook Site. The successful candidate will provide excellent administrative and patient support while maintaining accuracy and confidentiality.

The role involves triaging calls, scheduling, billing, EMR management, and assisting with clinical tasks as required. Fluency in English required; French is a plus.

Qualifications

• Medical Office Administration diploma is an asset.
• Experience as a medical/administrative office assistant.
• Experience with Electronic Medical Records (EMR); TELUS Health PS Suite prioritized.
• Proficiency in medical terminology.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and Adobe Acrobat Pro.
• Knowledge of immunization schedules.
• Ability to work efficiently in a busy environment.
• Respectful, confidential, professional demeanor.
• Fluent in written and spoken English.

Responsibilities

• Answer telephone calls and triage patient inquiries.
• Communicate results and instructions to patients in person and by telephone.
• Schedule and triage appointments.
• Send/receive faxes and emails; scan and file documents in EMR.
• Book referrals and tests; follow up on status.
• Greet and register patients; direct to examination rooms.
• Verify demographics and health information; confirm health card validity.
• Assist with billing including OHIP, non-OHIP, WSIB, and third-party billing.
• Prepare examination rooms and equipment; assist with instrument sterilization.
• Obtain patient measurements and immunizations when needed.
• Maintain clean, organized, welcoming environment; manage inventory.
• Perform other administrative and clinical support duties.

Skills

Communication skills

Written & verbal skills

Attention to detail

Multitasking

Discretion & confidentiality

Customer service

Fluent in English

Education

Medical Office Administration diploma

Tools

TELUS Health PS Suite

Microsoft Office (Word/Outlook/Excel)

Job description

London Family Health Team is seeking a highly organized Medical Office Administrator to join our busy primary care environment in London – Beaverbrook Site. The successful candidate will provide excellent administrative and patient support while maintaining accuracy and confidentiality.

The role involves triaging calls, scheduling, billing, EMR management, and assisting with clinical tasks as required. Fluency in English required; French is a plus.