Medical Office Administrator

London Family Health Team; London; Hybrid; CAD 25,000 - 27,000; Part time

Job summary

The London Family Health Team is seeking a highly organized Medical Office Administrator to support a busy primary care team at the London – Beaverbrook Site. This role focuses on administrative and patient support with a commitment to confidentiality and professionalism.

Responsibilities include triaging calls, EMR data entry, appointment scheduling, billing support, and maintaining a clean, welcoming environment for patients.

Qualifications

• Diploma in Medical Office Administration preferred
• Experience as administrative or medical office assistant
• Experience with EMR; TELUS Health PS Suite prioritized
• Proficiency in medical terminology
• MS Office (Word, Outlook, Excel) and Adobe Acrobat Pro
• Knowledge of immunization schedules
• Excellent written and verbal communication
• Excellent interpersonal and customer service skills
• Ability to prioritize and multitask
• Discretion and confidentiality
• English fluency (written and spoken)

Responsibilities

• Answer incoming calls and triage patient inquiries
• Communicate results and instructions to patients
• Schedule and triage appointments
• Send and retrieve faxes and emails
• Scan and file documents in the EMR
• Book referrals and follow up on status
• Greet and register patients
• Verify demographics and health card validity
• Assist with billing including OHIP, non-OHIP, WSIB
• Prepare examination rooms and equipment
• Sterilize/autoclave instruments
• Take patient measurements
• Assist with immunizations
• Maintain clean, organized environment
• Monitor office and medical supply inventory
• Perform other admin and clinical support duties

Skills

Medical office experience

Communication skills

Confidentiality

Attention to detail

Fluent English

Education

Medical Office Administration diploma

Tools

EMR TELUS Health PS Suite

Microsoft Office

Adobe Acrobat Pro

Job description

The London Family Health Team (LFHT) is seeking a highly organized, resourceful and detail-
oriented Medical Office Administrator to join our team.

Job Posting Number: #MOA1261260930
Reporting to: Chief Executive Officer
Term of Employment: 0.6FTE
Location: London – Beaverbrook Site

Medical Office Administrator

We are seeking a professional, compassionate, and highly organized Medical Office Administrator to join our team. The successful candidate will provide excellent administrative and patient support in a busy primary care environment and will be comfortable working efficiently while maintaining a high level of accuracy, confidentiality, and professionalism.

Qualifications & Skills

• Medical Office Administration diploma is an asset, but not required
• Previous experience as an administrative or medical office assistant
• Experience with an Electronic Medical Record (EMR); TELUS Health PS Suite experience will be prioritized
• Proficiency in medical terminology required
• Experience with Microsoft Office, including Word, Outlook, and Excel
• Experience with Adobe Acrobat Pro
• Knowledge of immunization schedules
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to work quickly, efficiently, and professionally in a busy environment
• Strong attention to detail with the ability to prioritize and multitask
• Demonstrated initiative, independent judgment, problem-solving skills, and reliability
• Ability to exercise discretion, maintain confidentiality, and adhere to ethical standards
• Respectful, kind, empathetic, and positive approach to patients and colleagues
• Fluent in written and spoken English

Duties & Responsibilities
Responsibilities will include, but are not limited to:

• Answer incoming telephone calls and appropriately triage patient inquiries
• Communicate results and instructions to patients in person and by telephone
• Schedule and triage appointments according to priority
• Send and retrieve faxes and emails
• Scan and electronically file documents in the EMR
• Book referrals, diagnostic tests, and follow up professionally on their status
• Greet, register, and direct patients to examination rooms
• Verify patient demographics, health information, and health card validity
• Assist with billing and payments, including OHIP, non-OHIP, WSIB, and third-party billing
• Prepare examination rooms and equipment for medical procedures as required
• Assist with sterilization/autoclaving of instruments
• Obtain and document patient measurements, including height, weight, blood pressure, urine dips, and infant measurements
• Assist with immunizations, including safely holding babies/toddlers when required
• Clean and sanitize examination rooms and maintain a clean, organized, and welcoming environment
• Monitor and maintain office and medical supply inventory
• Perform other administrative and clinical support duties as required

Compensation package includes:

• $20.00-$22.00 (based on experience)

The successful candidate will be required to undergo a criminal background check. While we
thank all applicants, only those under consideration will be contacted for an interview.

The London Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply.

AI USAGE
We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.