Medical Office Administrator

Southwesthealthline; London; Hybrid; CAD 28,000 - 30,000; Part time

Job summary

London Family Health Team is seeking a highly organized Medical Office Administrator to join our busy primary care environment in London – Beaverbrook Site. The successful candidate will provide excellent administrative and patient support while maintaining accuracy and confidentiality.

The role involves triaging calls, scheduling, billing, EMR management, and assisting with clinical tasks as required. Fluency in English required; French is a plus.

Qualifications

• Medical Office Administration diploma is an asset.
• Experience as a medical/administrative office assistant.
• Experience with Electronic Medical Records (EMR); TELUS Health PS Suite prioritized.
• Proficiency in medical terminology.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and Adobe Acrobat Pro.
• Knowledge of immunization schedules.
• Ability to work efficiently in a busy environment.
• Respectful, confidential, professional demeanor.
• Fluent in written and spoken English.

Responsibilities

• Answer telephone calls and triage patient inquiries.
• Communicate results and instructions to patients in person and by telephone.
• Schedule and triage appointments.
• Send/receive faxes and emails; scan and file documents in EMR.
• Book referrals and tests; follow up on status.
• Greet and register patients; direct to examination rooms.
• Verify demographics and health information; confirm health card validity.
• Assist with billing including OHIP, non-OHIP, WSIB, and third-party billing.
• Prepare examination rooms and equipment; assist with instrument sterilization.
• Obtain patient measurements and immunizations when needed.
• Maintain clean, organized, welcoming environment; manage inventory.
• Perform other administrative and clinical support duties.

Skills

Communication skills

Written & verbal skills

Attention to detail

Multitasking

Discretion & confidentiality

Customer service

Fluent in English

Education

Medical Office Administration diploma

Tools

TELUS Health PS Suite

Microsoft Office (Word/Outlook/Excel)

Job description

“Prevention is better than cure.” The London Family Health Team believes that is true, so we first focus on educating and promoting health, followed by treating and managing illness.

Our team serves over 21,000 patients and includes 16 family physicians along with a host of other care providers, each bringing expertise in their specific area of diagnosis, treatment and care.

We help you manage your health by improving access to care and offering programs and services that promote health and manage chronic diseases. From understanding and managing diabetes to discerning mental health concerns, we provide screening, education, counseling, and support to all of our rostered patients.

Position: Medical Office Administrator

Region: London and Middlesex

Description: The London Family Health Team (LFHT) is seeking a highly organized, resourceful and detail-oriented Medical Office Administrator to join our team.

Job Posting Number: #MOA1261260930

Reporting to: Chief Executive Officer

Term of Employment: 0.6FTE

Location: London – Beaverbrook Site

Medical Office Administrator

We are seeking a professional, compassionate, and highly organized Medical Office Administrator to join our team. The successful candidate will provide excellent administrative and patient support in a busy primary care environment and will be comfortable working efficiently while maintaining a high level of accuracy, confidentiality, and professionalism.

Responsibilities

• Answer incoming telephone calls and appropriately triage patient inquiries
• Communicate results and instructions to patients in person and by telephone
• Schedule and triage appointments according to priority
• Send and retrieve faxes and emails
• Scan and electronically file documents in the EMR
• Book referrals, diagnostic tests, and follow up professionally on their status
• Greet, register, and direct patients to examination rooms
• Verify patient demographics, health information, and health card validity
• Assist with billing and payments, including OHIP, non-OHIP, WSIB, and third-party billing
• Prepare examination rooms and equipment for medical procedures as required
• Assist with sterilization/autoclaving of instruments
• Obtain and document patient measurements, including height, weight, blood pressure, urine dips, and infant measurements
• Assist with immunizations, including safely holding babies/toddlers when required
• Clean and sanitize examination rooms and maintain a clean, organized, and welcoming environment
• Monitor and maintain office and medical supply inventory
• Perform other administrative and clinical support duties as required

Qualifications

• Medical Office Administration diploma is an asset, but not required
• Previous experience as an administrative or medical office assistant
• Experience with an Electronic Medical Record (EMR); TELUS Health PS Suite experience will be prioritized
• Proficiency in medical terminology required
• Experience with Microsoft Office, including Word, Outlook, and Excel
• Experience with Adobe Acrobat Pro
• Knowledge of immunization schedules
• Excellent written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to work quickly, efficiently, and professionally in a busy environment
• Strong attention to detail with the ability to prioritize and multitask
• Demonstrated initiative, independent judgment, problem-solving skills, and reliability
• Ability to exercise discretion, maintain confidentiality, and adhere to ethical standards
• Respectful, kind, empathetic, and positive approach to patients and colleagues
• Fluent in written and spoken English

French Proficiency: French an asset

Salary: $20.00 - $22.00 per hour (based on experience)

Terms of Employment: Part-time

Deadline for Application: Friday, October 16, 2026

The successful candidate will be required to undergo a criminal background check. While we thank all applicants, only those under consideration will be contacted for an interview.

The London Family Health Team is an Equal Opportunity employer that is committed to an inclusive, safe, accessible, diverse, and respectful environment for all that is free of discrimination and harassment. We encourage and welcome all applicants including, but not limited to a broad range of cultural, national, and ethnic origins, racial, religious, gender identities and expression, as well as people of all ages, marital/family status, and those with disabilities to apply.

AI USAGE

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

Profession Type:

Administrative and Clerical