Compassionate Medical Office Administrator - Primary Care

London Family Health Team; London; Hybrid; CAD 25,000 - 27,000; Part time

Job summary

The London Family Health Team is seeking a highly organized Medical Office Administrator to support a busy primary care team at the London – Beaverbrook Site. This role focuses on administrative and patient support with a commitment to confidentiality and professionalism.

Responsibilities include triaging calls, EMR data entry, appointment scheduling, billing support, and maintaining a clean, welcoming environment for patients.

Qualifications

• Diploma in Medical Office Administration preferred
• Experience as administrative or medical office assistant
• Experience with EMR; TELUS Health PS Suite prioritized
• Proficiency in medical terminology
• MS Office (Word, Outlook, Excel) and Adobe Acrobat Pro
• Knowledge of immunization schedules
• Excellent written and verbal communication
• Excellent interpersonal and customer service skills
• Ability to prioritize and multitask
• Discretion and confidentiality
• English fluency (written and spoken)

Responsibilities

• Answer incoming calls and triage patient inquiries
• Communicate results and instructions to patients
• Schedule and triage appointments
• Send and retrieve faxes and emails
• Scan and file documents in the EMR
• Book referrals and follow up on status
• Greet and register patients
• Verify demographics and health card validity
• Assist with billing including OHIP, non-OHIP, WSIB
• Prepare examination rooms and equipment
• Sterilize/autoclave instruments
• Take patient measurements
• Assist with immunizations
• Maintain clean, organized environment
• Monitor office and medical supply inventory
• Perform other admin and clinical support duties

Skills

Medical office experience

Communication skills

Confidentiality

Attention to detail

Fluent English

Education

Medical Office Administration diploma

Tools

EMR TELUS Health PS Suite

Microsoft Office

Adobe Acrobat Pro

Job description

The London Family Health Team is seeking a highly organized Medical Office Administrator to support a busy primary care team at the London – Beaverbrook Site. This role focuses on administrative and patient support with a commitment to confidentiality and professionalism.

Responsibilities include triaging calls, EMR data entry, appointment scheduling, billing support, and maintaining a clean, welcoming environment for patients.