Portfolio Leader, Enterprise Customer Success (Tableau)

Salesforce; Vancouver; Hybrid; CAD 165,000 - 241,000; Full time

Job summary

A leading technology company in Vancouver seeks a Customer Success Leader for its Tableau Team, focusing on driving enterprise success and renewal strategies. The candidate should have over 8 years of leadership experience in customer success, with strong skills in communication and data analysis. Responsibilities include managing a team, resolving customer issues, and strategizing for growth. The role offers a salary between CAD 165,800 and CAD 240,400 and promotes a culture of inclusivity and equality.

Qualifications

• A minimum of 8+ years in leadership roles with experience in customer success.
• Strong critical thinking skills with the ability to analyze data.
• Proven track record in talent management, recruitment, and development.

Responsibilities

• Lead and manage a team of Customer Success Managers.
• Resolve customer blocking issues in collaboration with team members.
• Execute strategies for Signature Success Plan renewals and growth.

Skills

Leadership

Customer Success strategies

Data analysis

Communication

Collaboration

Tools

Tableau

Salesforce

Job description

A leading technology company in Vancouver seeks a Customer Success Leader for its Tableau Team, focusing on driving enterprise success and renewal strategies. The candidate should have over 8 years of leadership experience in customer success, with strong skills in communication and data analysis. Responsibilities include managing a team, resolving customer issues, and strategizing for growth. The role offers a salary between CAD 165,800 and CAD 240,400 and promotes a culture of inclusivity and equality.