Plunger Lift Optimization Specialist (Customer Success)

AMBYINT; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology company in the energy sector is seeking a Plunger Lift Optimization Specialist to enhance customer success and drive adoption of their platform. This role involves collaborating with teams to ensure that the customers benefit maximally from the service, conducting regular business reviews, and providing operational and product expertise. Required qualifications include production operations experience, familiarity with SCADA systems, and excellent communication skills. The position offers a competitive salary and a hybrid work environment.

Benefits

Competitive compensation and benefits package

Hybrid working environment

Opportunities for professional development

Qualifications

• 2+ years of experience in production operations with direct Plunger Lift experience.
• Familiarity with SCADA systems and field data acquisition in oil & gas.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as primary Customer Success contact for Plunger Lift customers.
• Provide operational expertise and support to customer teams.
• Conduct business reviews articulating performance and insights.

Skills

Production operations expertise (Plunger Lift)

Interpersonal communication skills

Data analysis

Tools

SCADA systems

RTUs/controllers

Job description

Ambyint is a SaaS company that provides an Industrial IoT platform, leveraging physics‑influenced AI models, plus closed‑loop control to enable autonomous operations. As a result, we are an instrumental part of the climate technology evolution and a market leader in production optimization for the energy industry. We deliver step‑change improvements to our customers by combining advanced physics, subject matter expertise, and data‑informed insights with AI to automate operations and production optimization workflows. We’re coming off a strong year and are setting even higher ambitions for the future.

We are searching for a Plunger Lift Optimization Specialist (Customer Success) to drive successful adoption, measurable outcomes, and renewals/expansions for a growing portfolio of customers.

In this role, you will combine your production operations expertise (with a strong emphasis on Plunger Lift) and customer‑facing skills to deliver value, build trust, and act as the technical face of Ambyint for your accounts. Internally, you will be the voice of the customer, shaping our roadmap and AI models through structured feedback and insights.

You will collaborate closely with Business Development, Product Management, Data Science, Integration/Implementation, and Operations to ensure customers realize the full value of our platform and services.

WHAT YOU'LL DO

• Serve as the primary Customer Success contact for a portfolio of Plunger Lift customers, accountable for adoption, value realization, renewals, and expansions.
• Provide operational and product expertise, support, and training to customer engineering and operations teams, with a focus on Plunger Lift optimization and AI‑driven control.
• Conduct regular business reviews (QBRs / Value Reviews) that clearly articulate performance, production uplift, downtime reduction, and key insights at the well, field, and corporate levels.
• Build and execute customer success plans aligned to customer goals (e.g., % of wells in AUTO, % of wells in “green” operating envelopes, OPEX reduction targets).
• Proactively monitor retention‑risk signals (usage, sentiment, performance trends, stakeholder changes) and intervene early to protect and grow accounts.

QUALIFICATIONS

• 2+ years of experience in production operations and/or production engineering with direct Plunger Lift experience (design, troubleshooting, optimization).
• Familiarity with SCADA systems, RTUs/controllers, and field data acquisition in oil & gas operations.
• Demonstrated experience working with data and analytics.
• Excellent interpersonal, verbal, and written communication skills; able to converse comfortably with field operators, engineers, and executives.
• Availability for rotating night and weekend on‑call work to support critical customer operations.
• Willingness to travel to the field and customer offices as needed.
• Self‑motivated, organized, and entrepreneurial; able to prioritize competing initiatives and manage multiple customers and projects in parallel.

WHAT SETS YOU APART

• The gratification of a job well done comes from the satisfaction of your ‘customers’.
• It’s in your nature to be efficient and do it really well, while you always deliver on what you promise.
• Your strengths come from collaborating with others.
• Continuous learning and improvement are part of your mantra.
• You are curious, creative, biased for action, and love solving problems.
• You don’t assume that you are the best and have the humility to learn from others.

WHAT SETS US APART

Ambyint is a scale‑up company, possessing all the exciting edginess of a start‑up with solutions that are proven and advancing daily. We pride ourselves on the strength of our team and company, and the positive environmental impact we are driving. We live by a simple and effective set of values.

WHAT’S IN IT FOR YOU

The opportunity to make a difference in a cutting‑edge technology company that is highly spirited and focused on being a leading contributor in the energy transition space. We offer an environment steeped in creating a rewarding professional experience and having some fun along the way. We work in a hybrid working environment with a diverse and talented team. We have a passion for taking on big challenges to create a wealth of opportunities and we will support your development and career goals. Additionally, we offer a competitive compensation and benefits package.

COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

At Ambyint, diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering – across all of our work, teams, and interactions with customers. They are central to our mission and to our impact. The understanding that having varied perspectives and backgrounds helps generate richer ideas to solve the complex problems of a changing, and increasingly diverse world is paramount to who we are and how we work together as a team.

If you are a passionate professional that likes to work in a diverse team environment supporting an entrepreneurial culture with a focus on delivering exceptional value for our customers, we invite you to apply. This is your opportunity to join a growing company offering a competitive base salary and benefits.