Pharma Reimbursement & Admin Assistant

myhrabc; Canada; On-site; CAD 45,000 - 65,000; Full time

Job summary

Cencora is seeking a reimbursement support professional in Canada to ensure accurate and timely handling of patient reimbursement cases. The role involves following approved cadences, maintaining files, and collecting coverage and claims information to support case progression.

Ideal candidates have 1-3 years in pharma administration, strong Microsoft Office skills, and demonstrated accuracy with data. The position requires teamwork, adaptability, and reliable, professional communication.

Qualifications

• Post-secondary education in a related field.
• 1-3 years' experience in an administrative role in a pharmaceutical setting.
• In-depth knowledge of the Microsoft Office Suite of applications is essential
• Proven accuracy when processes large amounts of data;
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Adaptability to change and to learn new skills as required.

Responsibilities

• Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.
• Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
• Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
• Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
• Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
• Maintain accurate and current records in applicable systems and department files.
• Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
• Interact with internal team members and management to support resolution of case-related and workload-related issues.
• Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
• Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
• Perform related reimbursement support duties as assigned.

Skills

Communication skills

Interpersonal skills

Independent work

Team environment

Analytical thinking

Organization

Attention to detail

Education

Post-secondary education in a related field

Tools

Microsoft Office Suite

Job description

Cencora is seeking a reimbursement support professional in Canada to ensure accurate and timely handling of patient reimbursement cases. The role involves following approved cadences, maintaining files, and collecting coverage and claims information to support case progression.

Ideal candidates have 1-3 years in pharma administration, strong Microsoft Office skills, and demonstrated accuracy with data. The position requires teamwork, adaptability, and reliable, professional communication.