Pharmacy Support Specialist

Cencora; Burnaby; On-site; CAD 40,000 - 67,000; Full time

Job summary

Cencora in Canada is seeking a motivated professional to support specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

The role involves coordinating documentation, reviewing claims and inventory, tracking backorders, maintaining accurate records for privacy and compliance, and communicating workflow status to pharmacists and payers.

Qualifications

• 2+ years of experience in pharmacy support, healthcare operations, claims processing, medication access, fulfillment support, or a related operational environment required.
• High school diploma/GED or equivalent experience required.
• Certification in pharmacy technician practice, or equivalent preferred.

Responsibilities

• Coordinates required documentation and daily handoffs for prior authorization, clinical review, and related operational requests within defined timelines.
• Reviews claims, orders, refill activity, shipment details, and inventory information to identify routine discrepancies and complete approved corrective actions.
• Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
• Documents workflow activity, issue resolution steps, and required records accurately to maintain traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
• Shares standard process guidance with peers and newer team members and supports updates to checklists, templates, or workflow notes after review and approval.

Skills

Pharmacy support

Healthcare operations

Claims processing

Medication access

Fulfillment support

Education

High school diploma/GED or equivalent experience

Job description

Cencora in Canada is seeking a motivated professional to support specialty pharmacy workflows across prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures.

The role involves coordinating documentation, reviewing claims and inventory, tracking backorders, maintaining accurate records for privacy and compliance, and communicating workflow status to pharmacists and payers.