Patient Reimbursement Specialist

Cencora; Canada; On-site; CAD 46,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora in Canada (Innomar Strategies) seeks a role supporting patient and provider reimbursement workflows, ensuring timely and accurate handling of coverage requests. You will coordinate documentation, case updates, and communications to advance case progression while resolving routine issues and maintaining complete records.

The role emphasizes collaboration with internal and external stakeholders, monitoring trends, and contributing to process improvements to sustain scalable reimbursement

Qualifications

• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or related field.
• Certification in reimbursement support, patient access, customer support, service management, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow‑up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access‑related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future‑oriented reimbursement support services.

Education

High School Diploma

Job description

Cencora in Canada (Innomar Strategies) seeks a role supporting patient and provider reimbursement workflows, ensuring timely and accurate handling of coverage requests. You will coordinate documentation, case updates, and communications to advance case progression while resolving routine issues and maintaining complete records.

The role emphasizes collaboration with internal and external stakeholders, monitoring trends, and contributing to process improvements to sustain scalable reimbursement