Personal Banking Trainee: Start Your Banking Career

TD Bank Group; Courtenay; Hybrid; CAD 44,000 - 59,000; Full time

Job summary

TD Bank Group in Courtenay, British Columbia, is seeking a Personal Banking Associate Trainee to help customers with banking needs, guide them to the right staff, and educate on digital channels. The role supports frontline operations and strives to improve branch processes and the customer experience.

The position requires a High School diploma or equivalent (1+ years of relevant experience), IFC within 90 days, MS Office proficiency, and strong communication skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions to advise customers.
• Self-starter working independently in a dynamic environment.
• Strong communicator with established customer experience skills.

Responsibilities

• Engage customers in day-to-day advisory needs, service transactions, digital education and problem resolution related to banking solutions.
• Understand customer needs and guide to the right contact for solutions while maintaining confidentiality.
• Educate customers on mobile, ATM, and online banking to build confidence in digital channels.
• Support frontline staff with scheduled cash and non-cash transactions; report non-standard matters to management.
• Recommend improvements to work practices and branch operations to enhance customer experience.

Skills

Customer service

MS Office

Strong communication

Self-starter

Education

High School diploma

Post-Secondary degree

Tools

Branch software

Job description

TD Bank Group in Courtenay, British Columbia, is seeking a Personal Banking Associate Trainee to help customers with banking needs, guide them to the right staff, and educate on digital channels. The role supports frontline operations and strives to improve branch processes and the customer experience.

The position requires a High School diploma or equivalent (1+ years of relevant experience), IFC within 90 days, MS Office proficiency, and strong communication skills.