Personal Banking Trainee — Mandarin/Cantonese a Plus

TD Bank Group; Richmond; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Bank Group in Richmond, BC is seeking a Personal Banking Associate Trainee to assist customers with day-to-day banking needs, guide them to the right staff, and promote digital banking solutions. The role supports frontline staff, handles transactions, and contributes to efficient branch operations.

Ideal candidates have a high school diploma and 1+ years of experience, with proficiency in MS Office and strong communication skills. Mandarin or Cantonese language skills are an asset.

Qualifications

• Proficiency in MS Office (Word, Excel and Outlook)
• Knowledge of banking solutions and processes to advise customers
• Strong administration, organizational, planning and time management skills
• Self-starter who works independently in a dynamic environment

Responsibilities

• Engage customers in day-to-day advice needs and service transactions
• Guide customers to the right contact person for appropriate solutions
• Educate customers on digital banking trends (mobile, ATM, online)
• Support frontline staff with cash and non-cash transactions and report issues
• Recommend improvements to branch operations and processes to enhance customer experience
• Complete business processes accurately and in compliance with regulations

Skills

Customer service

MS Office

Time management

Communication skills

Banking knowledge

Education

High School diploma

Tools

MS Office

Job description

TD Bank Group in Richmond, BC is seeking a Personal Banking Associate Trainee to assist customers with day-to-day banking needs, guide them to the right staff, and promote digital banking solutions. The role supports frontline staff, handles transactions, and contributes to efficient branch operations.

Ideal candidates have a high school diploma and 1+ years of experience, with proficiency in MS Office and strong communication skills. Mandarin or Cantonese language skills are an asset.