Relationship Banking Specialist

CIBC; Halifax; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Employee share purchase plan

Job summary

CIBC is seeking a Client Service Representative to support clients in Halifax, helping with day-to-day banking and guiding them to the right services. The role is on-site and full-time, with flexibility for evenings or weekends and travel to nearby banking centres.

You’ll focus on client experience, issue resolution, and leveraging technology to improve services. Join a team that values inclusivity and professional growth in a fast-paced environment.

Qualifications

• Comfortable engaging clients and managing accounts with focus on service quality.
• Willingness to work evenings/weekends and travel to multiple centres as needed.
• On-site full-time role with professional client interactions.

Responsibilities

• Client engagement: help clients manage accounts and products to meet goals.
• Problem solving: listen, ask questions, and own issues to resolve.
• Leveraging technology: guide clients to mobile banking apps and digital tools.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to support clients in Halifax, helping with day-to-day banking and guiding them to the right services. The role is on-site and full-time, with flexibility for evenings or weekends and travel to nearby banking centres.

You’ll focus on client experience, issue resolution, and leveraging technology to improve services. Join a team that values inclusivity and professional growth in a fast-paced environment.