Banking Center Client Advocate

CIBC; City of Langley; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Pension plan

Wellbeing support

MomentMakers

Job summary

CIBC in Langley is seeking a Client Service Representative to support personal and business banking clients in a fast-paced center. You’ll help with transactions, answer questions, and connect clients with the right specialists to reach their financial goals.

You may work evenings or weekends, and must be willing to travel within a reasonable distance between centers. This full-time on-site role emphasizes strong client service and relationship building.

Responsibilities

• As a Client Service Representative, assist clients with transactions and inquiries in a fast-paced Banking Center.
• Encourage use of mobile and online banking applications to meet clients' financial goals.
• Connect clients with the right team members to deliver tailored financial solutions.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Langley is seeking a Client Service Representative to support personal and business banking clients in a fast-paced center. You’ll help with transactions, answer questions, and connect clients with the right specialists to reach their financial goals.

You may work evenings or weekends, and must be willing to travel within a reasonable distance between centers. This full-time on-site role emphasizes strong client service and relationship building.