Personal Banking Associate Trainee Growth Path

TD; Toronto; Sur place; CAD 46 000 - 61 000; Plein temps

Résumé du poste

TD Canada Trust, North York branch, is seeking a Personal Banking Associate Trainee to help customers with accounts, investments, and banking solutions. You will guide customers to the right staff and promote TD services, delivering a positive, knowledgeable service experience.

The role emphasizes relationship building, ethical conduct, and the ability to handle multiple tasks in a dynamic branch environment.

Qualifications

• High School diploma or 1+ years of relevant experience.
• IFC or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.
• Fluency in either Italian, Portuguese, or Spanish considered a strong asset

Responsabilités

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Connaissances

Customer service

Communication

Time management

MS Office

Formation

High School diploma

Post-secondary education preferred

Outils

Branch software

Internet proficiency

Description du poste

TD Canada Trust, North York branch, is seeking a Personal Banking Associate Trainee to help customers with accounts, investments, and banking solutions. You will guide customers to the right staff and promote TD services, delivering a positive, knowledgeable service experience.

The role emphasizes relationship building, ethical conduct, and the ability to handle multiple tasks in a dynamic branch environment.