Emerging Personal Banking Pro: Trainee Role

TD; Brampton; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in Brampton, Ontario is seeking a Personal Banking Associate Trainee to guide customers to the right staff, support transactions, and promote banking solutions. You will educate customers on mobile, ATM, and online banking while delivering excellent service.

The role emphasizes relationship-building, compliance with regulations and TD's ethics, and participation in mobility within the assigned district as part of the training program.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC within 90 days of start date.
• Post-Secondary or Undergraduate degree preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide to the right contact for appropriate solutions.
• Build customer confidence in digital banking by educating on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non-cash transactions and report non-standard matters to management.
• Recommend improvements to branch operations to enhance customer experience and efficiency.
• Participate in timely and accurate completion of business processes and procedures.

Skills

Customer service

Communication

Time management

Organization

Problem solving

Education

Post-Secondary or Undergraduate degree

IFC within 90 days of start date

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust in Brampton, Ontario is seeking a Personal Banking Associate Trainee to guide customers to the right staff, support transactions, and promote banking solutions. You will educate customers on mobile, ATM, and online banking while delivering excellent service.

The role emphasizes relationship-building, compliance with regulations and TD's ethics, and participation in mobility within the assigned district as part of the training program.